Shipping & Return Policy

Return & Refund policy:

We strongly encourage you to send us a message before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.

You may return our products in accordance with this Returns Policy and within 30 days of the original ship date for a full refund of the purchase price, minus the shipping and handling charges.

REQUIREMENTS FOR A REFUND

  • Item(s) must be unopened and in its original condition (e.g., item must be sealed and unopened and/or unused).
  • Item(s) must be returned in all original packaging and with accessories and paperwork.
  • Item(s) must be returned using an insured and traceable shipping method. We will not be responsible for any packages we do not ship. Please keep the tracking details for your records.
  • The product(s) must have been purchased directly from: runtime.gg
  • Returns must be postmarked on or before the 30th day following the date of receipt (i.e., if the receipt has a date of January 1, 2020, the return must be postmarked by January 31, 2020)
  • Shipping and handling costs are not eligible for refunds. Shipping charges are the responsibility of the customer for any returns of unwanted items.
  • Packages that arrive COD will not be accepted and will be denied.
  • Refunds will be issued back to the form of payment used.

*** Shipping and handling costs are not eligible for refunds***

If your return does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. We cannot refund another form of payment if a gift card was used at checkout.

 

Shipping:

Our orders are processed within 2 business days from Monday through Friday and we aim to have your package usually locked, loaded, shipped and delivered within 4-7 business days.

During large sales, promotions, new product releases, and holidays there is a good chance that it could take more than the full 2 business days to get these orders out of our warehouse.